Frank Giampaolo's Maximizing Tennis Potential

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 Creating an Exceptional Culture

Mr. Martinez is the tennis operations manager at Big Sky Country Club. A short time ago, he hired Richard as their new tennis director. Richard played college ball, graduated with a highly regarded tennis management degree and his resume checked all the boxes. On the technical side, Richard was microscopically detailed. He could spot a student’s opposing force vectors on their serve six courts away. He was adept at video analysis, organizing compass draws, teaching stroke fundamentals and eager to oversee the clubs racket stringing service. On paper, Richard was a good fit for a Country Club.

Sadly, within weeks, Richard turned out to be a nightmare. While he had tennis business knowledge, he possessed no interpersonal communication skills. Richard’s interactions with members and co-workers were so poor; it led to his termination just one month into the job. Let’s look into why Richard was let go so soon from Big Sky Country Club.

Richard had a pompous demeanor toward everyone all the time. When adult members would ask for his assistance, he would respond with a loud disrespectful sigh.  When Mrs. Jones asked him to fill in with the ladies league for 15-20 minutes until Helen arrived, Richard shook his head in disgust and said, “My hitting rate is the same as my lesson rate. For me to go on court, it’s $120.00 an hour!” Richard even drew complaints from the parents of the junior program because he would scold the children if they smiled and laughed in their beginner’s clinic. Richard was a taskmaster, and to him, clinics were to work and not to play.

The clubs co-workers were also scared of Richard. His pessimistic problem-oriented view of his job made him uncomfortable to be around. The clubs assistant pros reported that he would consistently complain about the facility and the management staff directly to the members. His negative verbal and nonverbal communication reaped havoc throughout the club.

Richard was also incompetent at the most essential interpersonal communication skill:  listening.  For example, one Friday afternoon, Mr. Martinez, the club manager, handed two rackets to Richard and told him that he had assured junior club member, Joey, that both his rackets would be strung by Saturday morning at 8:00 am. He could pick them up on his way out-of-town to the tournament.  Although Richard was looking at Mr. Martinez as he took Joey’s rackets from him, Richard wasn’t listening. His focus was on a tennis match on the pro-shop television.

So Joey and his dad stopped in Saturday morning and his rackets sat unstrung in the pro-shop. The members were obviously upset and Mr. Martinez was furious with Richard.  Mr. Martinez addressed Richard about why they were not strung, and he snapped: “You didn’t tell me to string them yesterday!”

After multiple “red flags” Mr. Martinez had no choice but to put Richard on probation. Richards’s lack of interpersonal communication skills continued to disrupt the clubs optimistic culture. Richard didn’t possess the ability to problem solve, adapt, correct issues or even care to attempt to fit into the clubs corporate guidelines. The final straw was when a member came into the pro-shop and complained that his children are no longer enjoying the clinics and they are considering going elsewhere for lessons. Richard took it personally, called the member an idiot, and instigated a shouting match, “If you want Mikey and Lauren to learn the correct strokes, let me do my job! If you want them to be hackers…then go! I don’t care!”

Richard’s lack of communication skills instigated his firing. He couldn’t apply appropriate decision making, empathy, analyze options or come up with win-win solutions. It was his way or the highway- period. Insulting the members prompted Richard’s demise. The members quit the club and Richard lost his job.

Interpersonal Communication

If technical knowledge is the science of teaching, interpersonal communication is the art of teaching. Interpersonal communication characterizes the interaction that takes place between two or more people. In the coaching world, gaining an understanding of the sports biomechanics is important, but mastering communication is essential. Is your athlete being nurtured interpersonal skills? The following is a laundry list of interpersonal communication skills that facilitate success in tennis and in life.

Accountable, Accuracy, Adaptability, Adept, Alertness, Ambition, Amiability, Analytical, Articulate, Assertive, Attentiveness, Business-like, Capable, Caring, Competence, Confidence, Conscientiousness, Considerate, Consistency, Cooperation, Creative, Critical Thinking, Dedication, Dependability, Detail Oriented, Determination, Diplomatic, Efficiency, Empathy, Encouraging, Energy, Enterprising, Ethical, Experienced, Flexibility, Hardworking, Helpfulness, Honesty, Imaginative, Independent, Industriousness, Influential, Innovation, Insightful, Intuitive, Leadership, Logical Thinking, Loyal, Management, Motivation, Nonverbal Communication, Optimism, Organizational, Passion, Patience, Perceptive, Positive, Practical, Problem Solving, Productive, Professional, Progressive, Punctual, Rational, Realistic, Reflective, Reliable, Resourceful, Respectful, Responsible, Sense Of Humor, Sincere, Sociable, Teachable, Teaching, Teamwork, Technical Literacy, Tolerance, Trustworthy, Understanding, Verbal Communication, Versatility, Visionary, Work Ethic…Whew!

Without a doubt, any parent or coach would love to have their athletes possess these personal skills.

Excellence begins with a positive culture both at home and at the club. In our sport, invested athletes don’t search out places like “Allen’s Average Tennis Academy” or “Mike’s Mundane Monday Night Clinic.” On a conscious level, parents and athletes seek excellent technical knowledge. On the subconscious level, they pursue meaningful interpersonal relationships.

The culture I recommend is solution-oriented versus problem-oriented. Athletes are much more likely to flourish in a solution orientated environment. Coaches that provide a solution-based program are teaching lasting life skills.

A Great Replacement Tip:

Occasionally trade in the old school, pre-hit stretching routine with an upbeat dance-off. Turn up the tunes and watch athletes laugh their guts out while they dynamically stretch their bodies. Trust me, even if they arrive tired, stressed or negative, as they let go, they’ll dance their worries away, and you’ll have 25 kids with 25 huge smiles!

A positive mindset is a precursor to a meaningful session. Parents, the preceding replacement solution also works wonders at home as a way to motivate the family to seek optimism.

“An exceptional culture creates the positive attitude and mindset that promotes growth strategies, which in turn sustains excellence in competition.”

It’s important to note that despite the student’s inherent athletic ability, level of play or commitment to the game, each student deserves the same sports science data, focus, and energy as a high performer. In fact, providing a rich culture of mentoring is precisely how average performers blossom into the high-performance category.

Over the past few years, I conducted an informal study on the culture of tennis facilities throughout my travels around the world. I came to some very predictable conclusions:

The programs with a positive culture were monitored and often reviewed by the owners. They were optimistic by design, and as a result, they achieved thriving, positive environments. They attracted top players organically via their triumphant athletes and their satisfied parents. They also acquired disgruntled clients from the negative cultured programs. As a result, the programs with a positive culture retained athletes up to three times as long as their problem oriented rivals.

The programs with a problem-oriented drill Sargent culture, struggled to keep coaches, to keep students and to pay the rent. As a result, they had to partake in serious recruiting, sales, and marketing to just to keep their doors open.

The Soft Science of Tennis Now Available in Audio Format Click Here

We all know that mental toughness and emotional resolve are critical skill sets in competition. The Soft Science of Tennis is specially designed to improve the seemingly mysterious software skills. With this groundbreaking book, the athlete will realize an exceptional culture, stronger communication techniques, and a deeper connection. The Soft Science of Tennis helps players, parents, and coaches to identify individual personality profiles and unique cerebral designs to assist them in understanding how the athlete’s inborn genetic predispositions affect their behavior on and off the court. Also included is the importance of positive character traits, life skills, and why a healthy moral compass matters. The Soft Science of Tennis dissects how to conquer essential performance anxieties such as overriding negative belief systems, eliminating internal judgment, and building coachable athletes. Rounding out this book, are several chapters, favored by high IQ coaches around the world, uniquely focused on how to change fixed mindsets, managing fear and risk, and developing confidence and self-esteem. Within these pages, it is my goal to share everything you didn’t even know…you needed to know about the soft science of tennis.

To Order Emotional Aptitude In Sports (Available in Paper, Kindle and Audio): Click Here

The follow post is an excerpt from Emotional Aptitude in Sports

Rethinking Stress

A very common view within the athletic community is that stress is the enemy in competition- the more stress felt, the worse the performance. Essentially believing that nothing good comes from stress.  But this belief couldn’t be further from the truth. Stress is actually very beneficial to the competitive athlete. Athletes who accept that stress is part of competition, are actually healthier competitors and much more likely to succeed.  How one views competition, ultimately determines the effects that stress has on their performance. In fact, on the playing fields, chasing excellence is better for your well-being than trying to avoid the stress (pain) of competition.

Let’s join up with Evan and Jarrod one last time. This time to discuss their take on the stress of competition.

Question: How does stress in competition effect performance?

Evan: When I feel stressed, my heart beats faster, raising my adrenaline levels and pumping more oxygen throughout my body.  I see stress as a plus- preparing me for the battle. Stress tells me it’s “GO TIME” and I focus better. Without the stress, there wouldn’t be extra hormones running through my body giving me an extra boost.

Jarrod: In the past, when I’m freaking out … My stomach hurt and I became irritable, overwhelmed and angry. All I would think about is the outcome and I panicked and choked.  I guess I chose to go that route. I used to be an
idiot …

Frank’s Tip: Stress isn’t the culprit. It’s how individuals choose to view the stress. If you’re a bit like Jarrod, it is time to apply stress management solutions to help you flip your attitude and learn to use stress to improve your performance.

Final thoughts on Evan and Jarrod: I had a feeling that Evan would help provide young athletes with an optimistic, solution-based voice coming from their peer group. Honestly, I was very worried about Jarrod in the beginning of this process. I speculated wrongly that his narcissistic views couldn’t be swayed. As we dug deeper into the benefits of emotional aptitude, Jarrod slowly but surely changed his rigid stance and began to accept this developmental process. I couldn’t be more pleased that Jarrod is now on board.

To Order Emotional Aptitude In Sports: Click Here

The Real Talent Is Emotional Toughness

Emotional Aptitude Is a Skill

At the start of a Southern California junior tennis tournament, the referee calls Kristen Michaels and Jenny Scott to court number four for their match. Kristen seemed to be a super fit, committed athlete with poise and solid fundamentals.  She was dressed from head to toe in the newest Nike gear with her hair braided to perfection. She walked onto the court, unpacked her Wimbledon tournament towel, Gatorade and water bottle as she meticulously lined them up next to her chair. She then selected two rackets from her Nike tour bag as she “pings” them together to listen for the perfect string tension. Deciding on one, she immediately started shadow swinging and shuffling her feet as she waited for the umpire to perform the mandatory coin toss.

Jenny on the other hand, did not appear to be as polished. In fact, she looked down right amateur in her California board shorts and surfer T-shirt. At the coin toss, Jenny was still wrestling through her tennis bag looking for a hair tie as the umpire yells “heads or tails?” Jenny grabs the only racket she brought and calmly saunters towards the net. She lets Kristin choose to serve or return. Jenny couldn’t care less.

The 5 minute pre-match warm up started and Kristen looked like a professional.  Her movement and strokes were flawless.  Jenny, on the other side of the net looked unorthodox, as she scrambled to return the ball back Kristin’s way.

The referee called time and the match started. Most watching were sure Kristen was going to blow Jenny off the court. But to the spectator’s surprise, Kristin was struggling, down 0-2 within the first 5 minutes of play. The beautiful strokes we had witness in the warm up were gone. By game 3, Kristin reached her maximum frustration tolerance level. She couldn’t keep a backhand in the court as Jenny profiled her opponent and systematically hit every ball to Kristin’s ailing backhand side. Kristen was angry, stomping around, yelling at herself, screaming at her racket, her coach and her mom.  Jenny, on the other hand, was a composed warrior relentlessly picking on Kristin’s weakness. Within 45 minutes, Jenny went on to win 6-2, 6-0. After the match, Jenny’s mom was overheard only uttered three words “Who wants Taco’s?”

As illustrated above, emotional aptitude isn’t typically identifiable until after competition begins. What separates the elite competitors from the emotionally fragile athletes is their ability to thrive under perceived stress. Emotional aptitude is the ability to overcome hardships and to destress situations rather than magnify stressful situations. Athletes struggling with poor emotional aptitude lack confidence, composure, suffer bouts of self-doubt and possess an overwhelming fear of being judged by others. These performance meltdowns often go unseen in practice but shine in all their glory on game day.

Elite competitors are confident that their superior emotional strength will override any hardships and physical limitations. The emotionally weak athletes are convinced that the unfair hardships and their perceived limitations will override their peak performance and catastrophe will once again occur.

An old school word used to describe emotional aptitude is Grit. In regards to high achievers, researchers have come to the conclusion that successful individuals possess traits deeper than the mastery of athletic ability.  Grit is persistent courage, resolve and strength of character. Grit is the learned ability to have “nerves of steel,” fortitude and determination. Interestingly, some athletes are pre-wired to have these essential components and some are not. For those athletes who are not natural combatants, developing emotional aptitude is critical.

Sadly, emotionally weak competitors often ignore the development of such skills.  Cultivating these character traits is what propels the few into the winner’s circle. If you believe that your emotions are holding you hostage on game day and keeping you from the success you deserve, I suggest focusing your attention on the below list of solutions. See Emotional Aptitude In Sports: Click Here